Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
The airline business is fast-paced, high risk, and highly leveraged. It puts a premium on things I like to do. I think I communicate well. And I am very good at detail. I love detail.
Longer and more frequent delays for international passengers at Bush will only cede business to Houston's competitors - and the jobs that go along with it.
A lot of people came into the airline business. Most of them promptly exited, minus their money.
There has always been a certain romanticism associated with the airline business. We must avoid its perpetuation at Eastern at all costs.
I've always dreamed of franchising an airline, but I haven't been able to figure out how to do it.
Any serious airline has to look at a worldwide network.
The quickest way to become a millionaire in the airline business is to start out as a billionaire.
Anybody with my background in the airline business who is not deaf is a fraud.
