Mark Goulston Quotes
When someone is complimenting you, they are sharing how your actions or behaviors impacted them. They are not asking if you agree.
Citations
Goulston, Mark, and John Ullmen. Real Influence: Persuade Without Pushing and Gain Authority, Meaning, and Minds. AMACOM, 2013.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.