Mark Goulston Quotes


Very often, when you get into a conversation that's more of a debate, you'll pick up that the other person is venting at you. And when someone vents at you, it triggers a reaction. You get defensive and vent back.


Citations

Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. AMACOM, 2009.

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Mark Goulston
Mark Goulston
  • Born: February 21, 1948
  • Nationality: American
  • Profession: Psychiatrist, Author, Consultant

Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.