Tony Hsieh Quotes
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Citations
Hsieh, Tony. Delivering Happiness: A Path to Profits, Passion, and Purpose. Business Plus, 2010, p. 144.
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Tony Hsieh was an American Internet entrepreneur and venture capitalist. He retired as the CEO of the online shoe and clothing company Zappos in August 2020 after 21 years. Prior to joining Zappos, Hsieh co-founded the Internet advertising network LinkExchange, which he sold to Microsoft in 1998 for $265 million.