Charles Kennedy Quotes

Have you ever noticed that it’s only the public sector that complains about too many customers.

We want the government of this country to realize that it has customers and that it has to be customer friendly.

Any customer of government - whether it's with education, taxes, housing, or health care - understands the frustrations when they have a bad experience. They're stuck and can't go anywhere else.

In local government, it's very clear to your customers - your citizens - whether or not you're delivering. Either that pothole gets filled in, or it doesn't. The results are very much on display, and that creates a very healthy pressure to innovate.

The government is fully capable of delivering services. Even complex services.

I'm the one who gets called up about a problem. I'm the one who gets called up about the street lighting and the abandoned car. I'm the one who gets blamed if the police don't arrive. I'm the one they blame if a city truck is broken down.

I sometimes question whether journalists here are being asked to take up roles that are not ours. I get calls from people complaining that their telephone is out of order or that electricity is cut, and I sometimes wonder why don't they call the telephone or electric company.

There's huge opportunities to continue to improve efficiency in the way the government operates and improve the way government provides services to its citizens.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

My focus and that of all members of the Government responsible for delivering services to the public is to make sure that the public sector can use all the skills it needs to do the job the public wants it to do.

Democratic government is responsible government—which means accountable government--and the essential problem in contracting out is that responsibility and accountability are greatly diminished.

Connectivity enables transparency for better government, education, and health.

People want government to deliver - here and now.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

Provision of best services to the citizens is our top priority, and Punjab government has evolved a coordinated programme in this regard.

Somewhere in the mix, we forgot the very critical people who deliver the service.

Spend a while listening to people in your district to make sure you understand how they are served well in government and how they could be served better.

The government should urgently speed its adoption of AI to reduce the amount of time individuals spend unnecessarily interacting with the government and increase the speed of government response to citizens.

Ultimately, we're in the service business. We will always have an important human element.

The 1970s crystallized the service mantra as we now know it.

The public must and will be served.

It's service, not status, that counts.

We should never forget the government should be held accountable for providing services.

If you vote for candidates who think it's the role of the state to provide health care, don't complain when your hospitals are as badly run as everything else run by the state.

You can say to this unemployed family, people are indigent, that they must pay for water and this and that and refuse removal and so on. They have no money. We may very well say that, but does the municipality have the capacity to do it? So, that's why we said that we need to have a thorough look at the functioning of local government and that will include the financing. So that this poor person does indeed access that water.