Patrick Lencioni Quotes
The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.
Citations
Lencioni, Patrick. "The DMV in the Sky." The Table Group, Apr. 2017.
Related Quotes
Patrick Lencioni (born c. 1965) is an American writer of books on business management, particularly in relation to team management. He is best known as the author of The Five Dysfunctions of a Team, a popular business fable that explores work team dynamics and offers solutions to help teams perform better.