Dee Hock Quotes
Substance is enduring, form is ephemeral. Failure to distinguish clearly between the two is ruinous. Success follows those adept at preserving the substance of the past by clothing it in the forms of the future. Preserve substance; modify form; know the difference.
Citations
Hock, Dee. Birth of the Chaordic Age. Berrett-Koehler Publishers, 1999, p. 306.
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Dee Ward Hock is the founder and former CEO of the Visa credit card association.