Tom Peters Quotes


Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.


Citations

Peters, Tom. The Little BIG Things: 163 Ways to Pursue EXCELLENCE. HarperBusiness, 2010.

Related Quotes

Tom Peters
Tom Peters
  • Born: November 7, 1942
  • Nationality: American
  • Profession: Author, Consultant

Thomas J. Peters is an American writer on business management practices, best known for In Search of Excellence (co-authored with Robert H. Waterman Jr).