Tom Peters Quotes
Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Citations
Peters, Tom. The Little BIG Things: 163 Ways to Pursue EXCELLENCE. HarperBusiness, 2010.
Related Quotes
Thomas J. Peters is an American writer on business management practices, best known for In Search of Excellence (co-authored with Robert H. Waterman Jr).