Phil Crosby Quotes


People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.


Citations

Crosby, Philip B. Quality is Free: The Art of Making Quality Certain. McGraw-Hill, 1979, p. 16.

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  • Born: June 18, 1926
  • Died: August 18, 2001
  • Nationality: American
  • Profession: Quality Consultant

Philip Bayard "Phil" Crosby, was a businessman and author who contributed to management theory and quality management practices.