W. Edwards Deming Quotes


He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.


Citations

Deming, W. Edwards. Out of the Crisis. Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986, p. 121.

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W. Edwards Deming
W. Edwards Deming
  • Born: October 14, 1900
  • Died: December 20, 1993
  • Nationality: American
  • Profession: Scientist

Dr. William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics.