The simplest type of breakdown exhibits itself as an oscillation in a goal-seeking process which appears only when that process is actively invoked.
Harman had great brands, but the processes were falling apart.
A bad system will beat a good person every time.
It doesn't matter how good the card is if the issuance process is flawed.
It's not clear whether the brain actually is designed to have nightmares or whether this is actually the process going awry.
Processes break in two ways. They break because they don't have the right checks and balances and because they don't have the right execution.
Greenlight is a bad example of an election process. We came to the conclusion pretty quickly that we could just do away with Greenlight completely, because it was a bottleneck rather than a way for people to communicate choice.
Postfix keeps running even if one Postfix process dies; Windows requires that someone restarts the service.
If you write about a process you're about to go through, market research, and you go through it, and it doesn't echo what you've written about, you've failed.
