One of the most important things we hear is the S.B.A. needs to be ubiquitous. We do all these things, but people still don't know.
If I'm in my position at a company, I may not have the knowledge of the C.E.O., I may not know what's possible, or I may not have the creativity, but if I can identify a problem, that's a valuable thing.
An organization's intelligence is distributed to the point of being ubiquitous.
I've always managed by walking around. Any CEO or leader who spends the majority of his time in his office is not doing his job.
Every employee, not just the senior people, should know how a company is doing.
I have lots of sources of information about what's going on at the company. I think I have a pretty good pulse on where we are and what people are thinking.
I have a strong command of what's going on in the company.
Never stop listening to people at all levels of the company. Be physically out and about so that you always have your finger on the pulse and know, at the ground level, the truth of how people are feeling.
The most important thing you can learn as CEO- one of the hardest things to do is, you have to discipline yourself to see your company... through the eyes of the people that you're working through. Through the eyes of the employees, through the eyes of your partners... through the eyes of the people who you're not talking to and who are not in the room.
