You need to be invested in what happens. The characters are your conduit to the story. Many modern horror films are fun but not frightening because one has not connected with the characters.
The key to a good horror movie is what happens between the scares. The scares aren't the tricky part. If you're involved in what's going on in between, the scare is going to trick you. If you're not, the best scare in the world will not be scary.
Scaring someone's the hardest thing to do, and that's why most of these scary movies are not scary. They're sick, but not scary. There's a lot of sickness out there, of people who then sit there and watch it, which I think is absolutely dismaying.
Horror movies often work better when we have a stake in the game. The more we care about the characters, the more human they are to us, the more appealing they are to us and the more effective the horror tends to be.
At the end of the day, a "jump scare" scares the audience for the moment. Slow burn horror ideas scare people forever.
When horror is about something - capital-A about - that's when it's really landing.
We think craft is important, and the irony has always been that horror may be disregarded by critics, but often they are the best-made movies you're going to find in terms of craft. You can't scare people if they see the seams.