The FBI Academy teaches new agents that the best predictor of future behavior is past behavior.
Nothing predicts future behavior as much as past impunity.
It is hard enough to make a plan for how you are going to spend an evening with somebody else. So to make a plan for how you are going to behave in 25 years seems based on a view of life that is incomprehensible to me.
Customers don't know what they want. There's plenty of good psychology research that shows that people are not able to accurately predict how they would behave in the future. So asking them, 'Would you buy my product if it had these three features?' or 'How would you react if we changed our product this way?' is a waste of time. They don't know.
... you don't have to wait for someone to treat you bad repeatedly. All it takes is once, and if they get away with it that once, if they know they can treat you like that, then it sets the pattern for the future.
Many people are reluctant to show mercy because they don't understand the difference between trust and forgiveness. Forgiveness is letting go of the past. Trust has to do with future behavior.
I couldn't help what I'd done before I learned it was wrong. I could only do better in the future.
I have to admit that Christina is good—though I don’t like giving credit to Candor smart-mouths—and so is Peter—though I don’t like giving credit to future psychopaths.
If you want to know how your girl will treat you after marriage, just listen to her talking to her little brother.
