Take time to enjoy the flight - read a good book, watch a film, catch up on emails and sleep.
I try to tell the people that are sort of new here when they come in and do their flights and whatever, the things that you remember most after your flights are the interactions you've had with your crew. Those are the most satisfying things you take away from a flight.
I think getting drunk is the key to flying comfortably. A couple of bloody marys or several glasses of champagne, and suddenly it's like you're on a roller coaster.
Ever since I bought and started flying an airplane, it's been almost exclusively for business. I love to fly. It's a great joy to me. But rarely do I use it for any kind of pleasure, other than it is a pleasure to fly.
Personally I think there is nothing like that in-fight experience.
I believe that anyone who flies in an airplane and doesn't spend most of his time looking out the window wastes his money.
Flying might not be all plain sailing, but the fun of it is worth the price.
What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'
