Mark Goulston Quotes
When you listen with memory, you have an old agenda, and when you listen with desire, you have a new one. You can't listen to the other person if your agenda is overtaking you.
Citations
Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. AMACOM, 2009.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.