Mark Goulston Quotes
When you ask someone a question, you trigger an unconscious flashback of their having been put on the spot earlier in life by a teacher, parent, or coach, and you create a syntactical 'you versus me' disconnect.
Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. AMACOM, 2009.
In the Nez Perce and most other Native American societies, there were Chiefs and occasionally, for special circumstances, War Chiefs, but few if any other officials, thus producing a very flat, egalitarian society. But the whites had many layers of bureaucrats and petty officials. Governors, The President, Members of Congress, State Legislators, Generals, Sheriffs, Indian Agents, tax collectors, and the like. On the Papago Indian reservation, there was great difficulty on a construction project as even the concept of a work foreman was an uncomfortable notion. No Papago wanted to be directed or ordered about by anyone else even on a work gang. And do no one wanted to assume a position of authority or be responsive to a fellow other than the Chief and the tribal elders.
Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.