Frances Hesselbein Quotes


When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.


Citations

Hesselbein, Frances. Hesselbein on Leadership. Jossey-Bass, 2002.

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  • Born: November 1, 1915
  • Nationality: American
  • Profession: Writer, Management Consultant

Frances Hesselbein is the former CEO of the Girl Scouts of the USA, from 1976 to 1990, and is the president and CEO of the Frances Hesselbein Leadership Forum, at the Graduate School of Public and International Affairs (GSPIA), Johnson Institute for Responsible Leadership.