John P. Kotter Quotes
The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.
Kotter, John P., and Dan S. Cohen. The Heart of Change: Real-Life Stories of How People Change Their Organizations. Harvard Business School Press, 2002, p. 2.
Often, excellent technical solutions are developed but they fail to be implemented in a foreign country—sometimes even in a modern industrialized democracy—because of customs, norms, superstition, religion. Vaccines often receive human opposition—even in the United States.
John Paul Kotter is the Konosuke Matsushita Professor of Leadership, Emeritus, at the Harvard Business School, an author, and the founder of Kotter International, a management consulting firm based in Seattle and Boston. He is a thought leader in business, leadership, and change.