Mark Goulston Quotes
Show people a positive path that enables them to make progress on their own terms. Give them options and alternatives that empower them.
Citations
Goulston, Mark, and John Ullmen. Real Influence: Persuade Without Pushing and Gain Without Giving In. AMACOM, 2013.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.