Mark Goulston Quotes
Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.
Goulston, Mark, and John Ullmen. Real Influence: Persuade Without Pushing and Gain Without Giving In. AMACOM, 2013.
Powell’s views and advice to the President regarding Iraq were diametrically opposite that of Vice President Cheney, Secretary of Defense Rumsfeld and National Security Advisor Condy Rice. The President sadly rejected Powell’s advice. He was right, but he was also a trained professional staff man who maintains his loyalty and does not quit just because his advice is not taken. Many believe that if he had resigned in the political rather than military tradition, the nation might have been spared much of the loss and embarrassment the Iraq invasion and occupation cost us.
Referring to the many mistakes made in the implementation and planning of the Iraq War.
Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.