Mark Goulston Quotes


More often than not, CEOs are conflict-avoidant because their role is to define vision and strategy than it is to get into confrontations with negative and toxic people which they can't stand.


Citations

Goulston, Mark. Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life. AMACOM, 2015.

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Mark Goulston
Mark Goulston
  • Born: February 21, 1948
  • Nationality: American
  • Profession: Psychiatrist, Author, Consultant

Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.