Lacking a profit motive, workers in the government by and large have a different work ethic from those in private industry. When they could make one call, federal workers take a meeting. When they could find an answer on the Internet, they form a study committee. Instead of appointing one supervisor, they appoint five.
Ronald Borek Kessler is an American journalist and author of 21 non-fiction books about the White House, U.S. Secret Service, FBI, and CIA. Seven of his books have appeared on The New York Times Best Seller list.