Herb Kelleher Quotes
If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.
Citations
Freiberg, Kevin, and Jackie Freiberg. Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success. Broadway Books, 1998, p. 297.
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Herbert David Kelleher was an American billionaire airline businessman and lawyer. He was the co-founder, later CEO, and chairman emeritus of Southwest Airlines until his death in 2019.