Brad D. Smith Quotes
I'd say the best way to train someone is to remember that you have two ears and one mouth, and use them in that ratio. That's hard to do, and ultimately what we've learned is how many false positives you get from listening to what someone says they're going to do instead of observing what they actually do.
Citations
Bryant, Adam. "Giving Up Some Control." The New York Times, 29 Oct. 2011.
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Brad D. Smith is an American businessman and the former chief executive officer of Intuit. He held the position from 2008 to 2018.