Mark Goulston Quotes
I have heard it said that the measure of a civilization is how it treats those who have hurt it. I think a further measure is how it treats those who deeply disappoint it.
Citations
Goulston, Mark. Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life. AMACOM, 2015.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.