Hillary Clinton Quotes

I think one of the ways you avoid being angry is to avoid being angry at the people in power. They might do crappy things, and piss you off, and make bad decisions, but they shouldn't be hated simply because they're in power. And I thought it was important to humanize them if the book was going to be even-handed to all the different ways you encounter people at work.

If something happens, you have to realize that you can't just yell at people all the time.

I think, for one, we have to really accept that anger is a normal human emotion that can be a positive force for change.

I know I lost my temper, but I tried to be human along the way.

It is wise to direct your anger towards problems - not people; to focus your energies on answers - not excuses.

There's a certain time that when somebody asks you a question, you answer them. I don't think I said anything with venom. If you can express yourself without anger and make it as palatable as you can, that's what you do.

Arguments cannot be answered with insults. . . . Kindness is strength. . . . Anger blows out the lamp of the mind. In the examination of a great and important question, every one should be serene, slow-pulsed, and calm.

At the same time I know that it’s not really their fault, at least not completely. I did my part too. I did it on a hundred different days and in a thousand different ways, and I know it. But this makes the anger worse, not better.

My granny Torrelli says when you are angry with someone, so angry you are thinking hateful things, so angry maybe you want to punch them, then you should think of the good things about them, and the nice things they've said, and why you liked them in the first place.

Scolding must be very, very fun, otherwise children would be allowed to do it. It is not because children don’t have what it takes to scold. You need only three things, really. You need time, to think up scolding things to say. You need effort, to put these scolding things in a good order, so that the scolding can be more and more insulting to the person being scolded. And you need chutzpah, which is a word for the sort of show-offy courage it takes to stand in front of someone and give them a good scolding, particularly if they are exhausted and sore and not in the mood to hear it.

Try handling problems in the office as dispassionately as you can and I guarantee you will have a better time of it; not least because when you bring emotion into the conversation, you furnish your colleagues with an easy "out" for dismissing you. If you are able to strip out the emotion, however, people have to deal with you based on the facts.

I think we understand people frustration. We certainly don't want to make it worse.

One of the reasons some people get so angry with me is because I have the space now that a lot of others who think like me don't.

I don't yell back at my mother. When I'm angry or scared or upset, I don't yell. I stay quiet. I've seen how she is, how she would get with Kent and with me and with other people, life if someone at the pharmacy got in the wrong line or asked too long a question, or if someone on the bus accidentally bumped her. I've watched her my whole life, the way people react to her. It doesn't actually help you get what you want, yelling and being like that. It only makes people think bad of you.

At times we're going to get angry. Anger is an emotion God built into us. But we don't have to blow up and say hurtful things that are going to damage our relationships. Learn to take a step back, collect your thoughts, and think about what you want to say.

Great leaders don't rush to blame. They instinctively look for solutions.

Motivation aside, if people get better at these life skills, everyone benefits: The brain doesn't distinguish between being a more empathic manager and a more empathic father.

When some people get angry, they turn into victims, but when I get angry, I turn to action.

I've actually apologized to some people I was a real jerk to, because I feel ashamed. I didn't need to be that hungry. There was something going on inside me when I was angry and feeling very threatened and not feeling good about myself.

How do you conduct an intimate relationship where no one ever loses it? Where no one ever lashes out, where no one ever smacks anyone in the mouth?

Once you're more aware of people's needs, you can create action plans for others to follow. That way, you're responsible for your own well-being, too.

Avoid sarcasm. Don't insist on the last word.

Complaining is good for you as long as you're not complaining to the person you're complaining about.

In Boston I got to a point where I thought I was putting out fires more than being a baseball coach. And some of it was my fault. I was getting stubborn. My fuse was a little shorter than it needed to be. And that helps nobody.

I've learned in most areas of my life, to bounce heated choices off other people. Co-workers, my agent, my wife, a sponsor, etc. A majority of the time, that keeps me on the right side of things.