Tom Peters Quotes
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
Citations
Peters, Tom. The Little Big Things: 163 Ways to Pursue Excellence. HarperBusiness, 2010.
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Thomas J. Peters is an American writer on business management practices, best known for In Search of Excellence (co-authored with Robert H. Waterman Jr).