Mark Goulston Quotes
Do what you say you're going to do. Follow through means never having to say you're sorry.
Citations
Goulston, Mark, and John Ullmen. Real Influence: Persuade Without Pushing and Gain Without Giving In. AMACOM, 2013.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.