Mark Goulston Quotes
Connecting is always better than disconnecting.
Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. AMACOM, 2009.
The oft-made criticism of American intelligence efforts was that they do not connect the dots meaning that the information pieces were never put together. This was the major criticism of intelligence prior to September 11.
Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.