Mark Goulston Quotes
A leader who is confused or confusing causes too much anxiety, and a leader who is too controlling is revealing more insecurity and a lack of leadership.
Citations
Goulston, Mark, and John Ullmen. Real Influence: Persuade Without Pushing and Gain Authority, Meaning, and Minds. AMACOM, 2013.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.